• Which are the methods for receiving the invoice with the introduction of electronic invoicing from 1 January 2019?

    - SUBJECT WITH ITALIAN VAT NUMBER: the original invoice will be sent in XML form through through "Sistema di Interscambio (SdI)" of the Agenzia delle Entrate (Italian Tax Authority) using the PEC address or the recipient code you entered in your MY ATG account; in case you have not communicated this informations, I will receive the original invoice in your "cassetto fiscale" at Agenzia delle Entrate portal. A copy of the invoice in PDF will be sent to you by e-mail.

    - SUBJECT WITH FOREIGN VAT NUMBER: the original invoice will be sent in PDF format and you can download it by accessing the site e-invoicing.autogrill.it using the PIN code on the receipt.

     

    All the indications in the next FAQs, related to electronic invoicing (trasmission of the invoice in XML format through the "Sistema di Interscambio (SdI)" of the Agenzia delle Entrate), are not applicable to subjects with foreign VAT number.

  • Is the new e-Invoicing card free?

    Yes, you can ask for an e-invoicing card at any of our stores.

  • Do I have to provide my data every time?

    No, once the registration is completed you will be automatically recognized.

  • Can I lend my e-Invoicing card or use someone else's card?

    Your card is personal and associated to your fiscal and personal data. You cannot transfer it to third parties to ask for invoicing.

  • Can I use e-Invocing card without signing up?

    Without signing up the card doesn't work. Click here to sign up.

  • Is there a minimum spending to receive my invoice by e-mail?

    No, for any amount, you will receive the invoice in XML format through the "Sistema di Interscambio (SdI)" of the Agenzia delle Entrate (Italian Tax Authority) and a courtesy copy in PDF via e-mail.

  • Can I get a printed invoice at the cash register?

    Paper invoices are still available upon request. However, we suggest to reduce paper waste by using this service.

  • Can the service e-Invoicing be used with other promotions?

    Yes. All promotions are valid when using e-Invoicing.

  • How do I delete my e-Invoicing account?

    Send an email to informazioni@autogrill.net and ask for unsubscription

  • Can I subscribe the e-invoice service without a VAT number?

    Yes, you can subscribe the service with only the fiscal code and you’ll receive all your sales receipts.

  • Can I receive a monthly statement of my invoices or sales receipts?

    Yes, you can enter in “My Services” area and click to “Modify Data”. Then you can select “Yes” to the option “I would like to receive a monthly summary” inside the “Personal Data” section.

  • They gave me a receipt with a pin number. Where can I download the invoice?

    No, with the introduction of electronic invoicing, the invoice will be sent to you in XML format through "Sistema di Interscambio (SdI)" of the Agenzia delle Entrate (Italian Tax Authority). To have a courtesy copy in pdf, you can access the following site and click on "insert the pin" first, then on "to receive the invoice without registering, click here to enter the pin.

  • I asked for an invoice at the check-out and showed my e-Invoicing card, but haven’t received the document. Can you help me?

    In this case, fill in the form at https://www.autogrill.it/en/content/electronic-invoicing indicating the receipt number received at the checkout.

  • Can I ask for an invoice later, after the receipt’s been issued?

    Unfortunately that’s not possible. You must ask for an invoice at check-out when the receipt is issued. We advise you to register with the e-Invoicing service, so that your tax data are automatically recorded in our systems.

  • I’ve received an invoice without a heading, with just the vat number. Is it valid?

    Certainly! Invoices for amounts under €100.00 issued at check-out with just a VAT number are simplified invoices, i.e. without a heading. But we can confirm that such invoices are fiscally valid.

  • Can I modify the data entered in my e-Invoicing profile?

    Absolutely! You can always update your personal details on the portal via the app.

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