• Can I use the e-Invoicing service without registering with My Autogrill?
    The card won't work if you don't register. To do so, just click here www.myautogrill.it 
  • Will I have to provide my data every time?
    No. Once you've completed registration, you'll be recognized automatically.
  • Is there a minimum I have to spend to obtain an invoice?
    No. Whatever the amount, you'll receive an invoice in XML format via the Revenue Agency Exchange System and a courtesy copy (pdf format) via e-mail.
  • How will I receive the invoice, given that electronic invoicing was introduced on 1 January 2019?
    The original of the invoice will be sent in XML format via the Exchange System using the certified email address or recipient code you specified for your My Autogrill account. If you haven't given us that information, you'll receive the original of the invoice in your "Tax Box" at the Revenue Agency. A courtesy copy (pdf format) will be sent to you via e-mail.
  • Can I get an invoice printed for me at check-out?
    No. With the introduction of electronic invoicing, you'll receive the invoice in XML format via the Revenue Agency Exchange System and a courtesy copy (pdf format) via e-mail.
  • Is the e-Invoicing service compatible with other promotions?
    Yes. All promotions remain valid.
  • Can I register even if I haven't got a VAT number?
    Yes. If you enter your tax code, you'll receive all the receipts for your purchases at your e-mail address.
  • Can I get a list of all my invoices or receipts at the end of the month?
    Yes. Just select the "Monthly List " option in the "My services" section and then "Modify data" in your reserved area.
  • They gave me a receipt with a pin number. Where can I download the invoice?
    With the introduction of electronic invoicing, you'll receive the invoice in XML format via the Revenue Agency Exchange System, while to receive a courtesy copy in pdf format you can access the following website (link https://e-invoicing.autogrill.com/it/home/ ) and click first on "Enter PIN" and then "To receive the invoice without registering, click here to enter PIN".
  • How can I cancel my e-Invoicing service account?
    Call our customer service on 800 069 069 or write to informazioni@autogrill.net to request cancellation.
  • I asked for an invoice at check-out, but I haven't received it. Can you help?
    In this case, you need to contact customer service on 800 069 069 or write to informazioni@autogrill.net and specify the receipt number you got at check-out.
  • Can I ask for an invoice at a later stage, after the receipt has been issued?
    An invoice can only be requested at the time of carrying out the transaction, as required by art. 22, DPR 633/72. The customer must immediately check there's an invoice number on the receipt and, in the case of buying fuel, make sure that a pdf format invoice arrives via email. In accordance with current tax law, requests for invoices submitted after the time of carrying out the transaction will not be accepted.
  • Can I modify the data in my e-Invoicing profile?
    Certainly! You can always update your personal details in your profile on the portal or via the app.
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