• Is the new e-Invoicing card free?

    Yes, you can ask for an e-Invoicing card at any of our stores.

  • Do I have to provide my data every time?

    No. Once you register, your data will be automatically retrieved.

  • Can I lend my e-Invoicing card or use someone else's card?

    Your card is personal and associated to your fiscal and personal data. You cannot transfer it to third parties to ask for invoicing.

  • Can I use e-Invocing card without signing up?

    Without signing up the card doesn't work. You can sign up click here.

  • Is there a minimum spending to receive my invoice by e-mail?

    No. You will receive the invoice by email for any amount.

  • Can I get a printed invoice at the cash register?

    Paper invoices are still available upon request. However, we suggest to reduce paper waste by using this service.

  • Can the service e-Invoicing be used with other promotions?

    Yes. All promotions are valid when using e-Invoicing.

  • How do I delete my e-Invoicing account?

    Send an email to informazioni@autogrill.net and ask for unsubscription

  • Can I subscribe the e-invoice service without a VAT number?

    Yes, you can subscribe the service with only the fiscal code and you’ll receive all your sales receipt.

  • Can I receive a monthly statement of my invoices or sales receipt?

    Yes, you can enter in “My Services” area and click to “Modify Data”. Then you can select “Yes” to the option “I would like to receive a monthly summary” inside the “Personal Data” section.

  • They gave me a receipt with a pin number. Where can I download the invoice?

    You just access this link and click first on “Enter your pin” and then on “To receive the invoice without registering, click here to enter your pin.”

  • I asked for an invoice at the check-out and showed my e-Invoicing card, but haven’t received the document. Can you help me?

    You can download the invoice by accessing your profile from the portal or app.

  • Can I ask for an invoice later, after the receipt’s been issued?

    Unfortunately that’s not possible. You must ask for an invoice at check-out when the receipt is issued. We advise you to register with the e-Invoicing service, so that your tax data are automatically recorded in our systems.

  • I’ve received an invoice without a heading, with just the vat number. Is it valid?

    Certainly! Invoices for amounts under €100.00 issued at check-out with just a VAT number are simplified invoices, i.e. without a heading. But we can confirm that such invoices are fiscally valid.

  • Can I modify the data entered in my e-Invoicing profile?

    Absolutely! You can always update your personal details on the portal via the app.


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