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FREQUENTLY ASKED QUESTIONS
Find the answer to your question below.
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Which products allow me to have access to the promotion 9+1?
What products can I get for free?
How do I get recognized at the cash register?
- you can show your digital ID from your smartphone
- you can show My Autogrill card or one of the other cards that you can attach to your personal profile
- you can simply provide your information to the cashier: name, surname and date of birth. It is necessary that you had entered the information inside “My data” section.
Where do I find my personal QR code?
How do I get to know all the promotions?
Where can I see the services activated?
The cash register was offline and the operator has scanned my QR code or card but my drinks were not added to my account. How can I recover them?
The operator has scanned my QR code or card but my drinks were not added to my account. What can I do?
Where can I use the app or My Autogrill card?
Is there a limit of free drinks I can earn?
Do I have to download the app to join the My Autogrill world?
I am interested in e-Invoicing. Do I have to sign up to My Autogrill?
Where can I check my points balance?
Can I choose when to enjoy my free coffee drink?
I received an e-mail informing me of a promotion dedicated to me. What should I do?
What if I lose my My Autogrill card?
I don’t want to receive promotional e-mails by Autogrill any longer. What should I do?
Why has a friend of mine received a special offer while I have not?
How can I connect my My Autogrill card to my account?
I tried to use My Autogrill card at the in cash register but it said it was not registered. Why?
How can I become a part of My Autogrill world?
How do I update my personal information?
Does My Autogrill card has an expiry date?
Does the free product free allows me to accumulate points?
Which are the methods for receiving the invoice with the introduction of electronic invoicing from 1 January 2019?
- SUBJECT WITH ITALIAN VAT NUMBER: the original invoice will be sent in XML form through through "Sistema di Interscambio (SdI)" of the Agenzia delle Entrate (Italian Tax Authority) using the PEC address or the recipient code you entered in your MY ATG account; in case you have not communicated this informations, I will receive the original invoice in your "cassetto fiscale" at Agenzia delle Entrate portal. A copy of the invoice in PDF will be sent to you by e-mail.
- SUBJECT WITH FOREIGN VAT NUMBER: the original invoice will be sent in PDF format and you can download it by accessing the site e-invoicing.autogrill.it using the PIN code on the receipt.
All the indications in the next FAQs, related to electronic invoicing (trasmission of the invoice in XML format through the "Sistema di Interscambio (SdI)" of the Agenzia delle Entrate), are not applicable to subjects with foreign VAT number.
Is the new e-Invoicing card free?
Yes, you can ask for an e-invoicing card at any of our stores.
Do I have to provide my data every time?
No, once the registration is completed you will be automatically recognized.
Can I lend my e-Invoicing card or use someone else's card?
Your card is personal and associated to your fiscal and personal data. You cannot transfer it to third parties to ask for invoicing.
Can I use e-Invocing card without signing up?
Without signing up the card doesn't work. Click here to sign up.
Is there a minimum spending to receive my invoice by e-mail?
No, for any amount, you will receive the invoice in XML format through the "Sistema di Interscambio (SdI)" of the Agenzia delle Entrate (Italian Tax Authority) and a courtesy copy in PDF via e-mail.
Can I get a printed invoice at the cash register?
Paper invoices are still available upon request. However, we suggest to reduce paper waste by using this service.
Can the service e-Invoicing be used with other promotions?
Yes. All promotions are valid when using e-Invoicing.
How do I delete my e-Invoicing account?
Send an email to email@example.com and ask for unsubscription
Can I subscribe the e-invoice service without a VAT number?
Yes, you can subscribe the service with only the fiscal code and you’ll receive all your sales receipts.
Can I receive a monthly statement of my invoices or sales receipts?
Yes, you can enter in “My Services” area and click to “Modify Data”. Then you can select “Yes” to the option “I would like to receive a monthly summary” inside the “Personal Data” section.
They gave me a receipt with a pin number. Where can I download the invoice?
No, with the introduction of electronic invoicing, the invoice will be sent to you in XML format through "Sistema di Interscambio (SdI)" of the Agenzia delle Entrate (Italian Tax Authority). To have a courtesy copy in pdf, you can access the following site and click on "insert the pin" first, then on "to receive the invoice without registering, click here to enter the pin.
I asked for an invoice at the check-out and showed my e-Invoicing card, but haven’t received the document. Can you help me?
In this case, fill in the form at https://www.autogrill.it/en/content/electronic-invoicing indicating the receipt number received at the checkout.
Can I ask for an invoice later, after the receipt’s been issued?
Unfortunately that’s not possible. You must ask for an invoice at check-out when the receipt is issued. We advise you to register with the e-Invoicing service, so that your tax data are automatically recorded in our systems.
I’ve received an invoice without a heading, with just the vat number. Is it valid?
Certainly! Invoices for amounts under €100.00 issued at check-out with just a VAT number are simplified invoices, i.e. without a heading. But we can confirm that such invoices are fiscally valid.
Can I modify the data entered in my e-Invoicing profile?
Absolutely! You can always update your personal details on the portal via the app.